Contact TivraPay – Get Help, Report a Scam or Ask a Question

Not every question goes to the same place. Using the right channel gets you an answer faster:

One rule that never changes: TivraPay has no public phone number. Any "customer care number" you see online is fake. The in-app chat is the only official support channel for the app.

If your question is about the TivraPay app itself – a login problem, a stuck withdrawal, a trade dispute, or an OTP that will not arrive – the fastest path is the in-app live chat. This is the official support channel run by the app team, and it works 24/7.

• Open the TivraPay app and tap Support or the help icon
• Describe your issue with order IDs or screenshots where possible
• The support team investigates and replies inside the chat
• If a trade is disputed, raise the appeal from the order page first

We cannot open tickets for you, reset your password, or process withdrawals. Only the in-app team has access to accounts.

The official Telegram channel is the best place for app updates, community tips, and general questions. Always join from the link below.

• OTP not arriving? Disable VPN, switch network, restart the phone, then retry
• App crashing? Reinstall the latest version from tivrapay.org only
• Withdrawal delayed? Check your bank details, then wait 48 hours before raising an appeal
• Login failed? Clear the app cache or reset your password from the login screen
• Payment pending? Message the buyer/seller from the order page before anything else

• Send us the URL or group name with the subject line "scam report"
• Include a screenshot if possible
• Tell us where you saw it – Google search, YouTube, Telegram, or Instagram
• Report it inside the app too – the TivraPay team can act on impersonation directly

• Reset passwords or change account details – only the in-app team can touch accounts
• Process or speed up withdrawals – payments run on the app side and your bank
• Resolve trades or disputes – raise these through the in-app appeal system
• Recover money paid to scammers – report to the app team, your bank, and the cyber cell
• Give investment or legal advice – we are educators, not advisors

• Website queries: Reply within 24 hours on working days
• Scam reports: Prioritised – usually acknowledged within 12 hours
• Guide corrections: Verified and published within the next update cycle
• In-app support: Run by the app team, typically replies in minutes, 24/7

We collaborate with creators, publishers, and brands that share our user-safety mission. If you want to feature our guides, partner on safety awareness, or request an interview – reach out through the Telegram channel with your details.